What Makes Caring Hearts of Rochester Different

Licensed Home Care Services Agency

Caring Hearts of Rochester is a NYS Licensed Home Care Services Agency (LHCSA). We offer COMPANION CARE, HOME HEALTH AIDES, PERSONAL CARE AIDES, HOUSEKEEPING, HOMEMAKING and NURSING SERVICES. We are founded on the principle of maintaining dignity and independence. Our job is to offer support to you or your loved one when you can't be there. We encourage a safe, nurturing and successful lifestyle.

General medical and home care nursing can include a number of nursing services in a home setting. These services range from providing patients with accurate evaluations and treatment, to offering important education and information to patients and family members.

With the complete range of companion care to home care nursing services that are available from Caring Hearts of Rochester, we can provide in-home services to meet nearly any patients’ needs.

Supporting Family Caregivers

For most of us, the family is the most important thing in our lives. Taking care of our loved ones comes naturally to those of us in this country. It’s been estimated that 80% of care delivered to adults comes from families. Caring Hearts of Rochester is happy to provide training free of charge to families. We have many courses online and how-to-care videos available for our families. Please ask us about the training we can provide for your family and loved ones.

Insurance Specialists

We are Long-Term Insurance Specialists. Caring Hearts of Rochester will work with you or directly with your Long Term Care company on your behalf. We can create the plan, send over the required documents and send in the weekly Activity of Daily Living (ADL) worksheets along with the invoices to ensure the plan will continue to pay your benefits. Click here for more information.

We are leaders in Dementia Care

Our owners are Certified Dementia Care Specialists, trained but the Alzheimer’s Association. We are also Certified in Dementia Cares Training. We have Trained Trainers onsite and have certified staff that has completed at least 8 hours of Dementia Care Specific Training.

Assured Caregiver Compatibility

Caring Hearts of Rochester offers PERSON-CENTERED CARE. We have processes in place to ensure the best possible match between caregiver and our clients and patients. If for any reason you are not satisfied with our caregiver we will replace them immediately.

Veterans Programs

We Care about our Veterans. We have invested the time and resources to having an on-site Accredited Veterans Benefits Agent. Some of these programs include the Veteran’s Aid and Attendance Pension which can help pay for in-home care. Accessibility upgrades (ramps and bathrooms, etc.) are also available. When a veteran dies, families have a few unique benefits available to them. A U.S. flag may be requested to drape over the casket and families may request a Presidential Memorial Certificate to honor the deceased loved ones service. The Department of Veterans Affairs also provides free headstones or grave markers. THANK YOU FOR YOUR SERVICE! Click here for more information.

All Day- All Night 24/365

We are available 24/7 to help you deal with issues that may arise outside of normal business hours. In addition, we incorporate alerts into our scheduling software that sends us a text message if a caregiver is ever late ensuring we never miss a shift. Caring Hearts of Rochester specializes in 24-hour care.

We’re Not JUST in your home

This is sort of a play on words but what we mean by this is that we provide a full range of services that include taking care of supplementary needs. When we are in your home, we will we help with safety and supervision and take care of your other household needs such as cleaning, housekeeping, meal preparation, transportation, assist with paying your bills, medication, laundry and many more services, all for the same cost.

This also refers to the ability to provide care in other residences such is INDEPENDENT LIVING, ASSISTED LIVING, MEMORY CARE and NURSING HOMES. Wherever it may be, we can help you have a dignified, successful and independent day.

  • Caring Hearts of Rochester is NYS Licensed Home Care Services Agency (LHCSA) License 2270L001
  • Caring Hearts of Rochester performs background and Department of Motor Vehicle checks on all of our employees.
  • Caring Hearts of Rochester does not use contractors; all our providers are employees and are covered with Liability Insurance as well as Workers Compensation to protect you.
  • Caring Hearts of Rochester is available 24/7 to address any client or caregiver issues.
  • Caring Hearts of Rochester was established in 2011, is privately owned and operated, and is not a franchise.
  • Caring Hearts of Rochester is certified as "Leaders in Dementia Care" by the Alzheimer's Association.
  • Our caregivers provide transportation to doctor appointments, shopping as well as other assorted activities.

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5 out of 5 - by Ralph P. on Aug 23, 2016

Grandma’s caregiver brings so much joy to her life. She enjoys the conversation and the time they spend together. She has helped Grandma continue to be independent and allowed me to feel secure in knowing that she is well cared for. Without Katie, Grandma’s quality of life and level of joy would be much less.


5 out of 5 - by Cindy W. on Mar 08, 2016

I have been working with Caring Hearts of Rochester for three and a half years. I am so very grateful for the wonderful care they provide to my mom. I live out of state and used to worry about mom all day long. I no longer worry about mom, ever! I visit quite frequently and enjoy the conversation & companionship of the caregivers. Mom’s caregivers see her daily and they help her with everything from cooking and cleaning to bathing and shopping. They are kind, compassionate, loving and have truly become family to mom and me. We thank God for our truly perfect situation and we thank Caring Hearts of Rochester for providing me with peace of mind and mom exceptional care. I appreciate your kindness very much. Thank you, thank you thank you!


5 out of 5 - by Bud L. on Mar 11, 2016

My mother doesn’t live nearby so I wanted someone to be with her a few days a week while I was at work. I have peace of mind knowing a responsible and kind caregiver is with her when I can’t be. Thank you very much for your wonderful care of mom.


5 out of 5 - by Shelley P. on Mar 04, 2016

Thank you for sending the most wonderful caregiver to me. She has truly brightened my life and I enjoy her very much. I love all of our fun outings we share together. Thank you for everything you do!


5 out of 5 - by Bill J. on Mar 11, 2016

I am very pleased that I chose Caring Hearts of Rochester for my father. They are truly committed to their care and the high integrity of their staff completely puts me at ease. I don’t worry about dad like I used to because I know that he is taken great care of each day. I am so thankful for your services and the two caregivers that see him during the week.


5 out of 5 - by Marilyn C. on Mar 04, 2016

When my husband returned home from the hospital, you met us with the caregiver at our home to ensure everything went smoothly. This personal introduction to our caregiver brought about an easy relationship for all of us. Since then we have really become close to her and we appreciate all that she does for our family. We continue to recommend Caring Hearts to close friends and relatives requiring assistance. Thank you!


5 out of 5 - by Ryan R. on Mar 10, 2016

We cannot thank you enough for the care you provided to mother. You have truly become family to us. We are very grateful she was able to carry out her wish to remain and pass in her home. Thank you very much for your kind and loving support.

Caregivers in Rochester NY

Caring Hearts of Rochester is built on a foundation of core values and dedication to client happiness, quality of life and peace of mind. Our commitment is to service excellence, personal growth, and accountability.

Our top priority is excellence in care. So many businesses promise a commitment to excellence but don’t deliver. We believe our clients deserve better.

At Caring Hearts of Rochester, our caregivers are the most significant members of our team. They are devoted to delivering our service commitment to others.

For more information and pricing Call:  (585) 245-0134