Personal “Hands On” Care

At Caring Hearts of Rochester (CHOR) we understand that finding experienced and compassionate caregivers can be challenging. While many of our clients still enjoy their independence, they may require some assistance with certain daily activities and tasks. Our qualified care professionals strive to go beyond the standard of care to reach higher levels for the individuals and families they serve.

As directed by you, or in conjunction with your medical providers, our Director of Patient Services (DPS) will create a personalized Plan of Care (POC) and oversee its delivery by our professional care staff which may be comprised of a Home Health Aide (HHA), a Personal Care Aide (PCA), a Licensed Practical Nurse (LPN) a Registered Nurse (RN) or any combination thereof.

Personal Care Services – Individual Care Plan

The Plan of Care (POC) will be derived of an assessment of your current needs, your recent and prior history, and your healthcare goals.

Our Director or Patient Services and our Nurse Supervisors will oversee your health conditions, medications, and treatment objectives. They have the ability to discuss health-related topics with your healthcare providers, and ability to recognize signs and symptoms to implement early interventions that may be critical for your health.

Additionally, our Nurse Supervisors will serve as liaisons at the time of discharge from the hospital or rehabilitation facility to ensure a smooth home transition (Pathways Home). Your medications and supplies can be set up prior to arriving home.  Together with your physician and family members, we will participate in the care plan development for your non-medical needs, will provide ongoing care plan oversight and will ensure caregivers are trained to properly manage your healthcare issues.

To ensure we fully comprehend your individual needs, our Director of Patient Services or a Nurse Supervisor will conduct a comprehensive care evaluation. Together, with your input, we will create this Plan of Care (POC).

Your POC will include the initial nursing assessment and regular wellness visits designed to confirm that your care goals are being met or modified as needed. We will work with your physician, other care providers and your family as necessary to develop the plan and frequency of visits.

At no additional cost to you we will include a Home (or Environmental) safety assessment, a Family Planning Meeting, a Community resource review and offer Education and other Information.

Some of our Personal Care Services include:

  • Bathing/showering
  • Sponge Bathing
  • Dressing
  • Grooming/Personal Hygiene
  • Incontinence care/toileting
  • Transferring
  • Feeding
  • Oral Hygiene
  • Special Diet and Meal Preparation
  • Positioning and ambulation
  • Assisted recovery after hospital stays
  • Meal preparation
  • Homemaking services
  • Grocery shopping and errands
  • Transportation to appointments
  • Medication set up and reminders
  • Coordination of RN/doctor’s visits
  • Respite care for family caregivers
  • Supportive care for hospice patients
  • Around-the-clock supervision (for individuals experiencing the effects of Alzheimer's Disease, Parkinson's Disease, dementia, stroke or are simply not able to be alone)

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5 out of 5 - by Ralph P. on Aug 23, 2016

Grandma’s caregiver brings so much joy to her life. She enjoys the conversation and the time they spend together. She has helped Grandma continue to be independent and allowed me to feel secure in knowing that she is well cared for. Without Katie, Grandma’s quality of life and level of joy would be much less.


5 out of 5 - by Cindy W. on Mar 08, 2016

I have been working with Caring Hearts of Rochester for three and a half years. I am so very grateful for the wonderful care they provide to my mom. I live out of state and used to worry about mom all day long. I no longer worry about mom, ever! I visit quite frequently and enjoy the conversation & companionship of the caregivers. Mom’s caregivers see her daily and they help her with everything from cooking and cleaning to bathing and shopping. They are kind, compassionate, loving and have truly become family to mom and me. We thank God for our truly perfect situation and we thank Caring Hearts of Rochester for providing me with peace of mind and mom exceptional care. I appreciate your kindness very much. Thank you, thank you thank you!


5 out of 5 - by Bud L. on Mar 11, 2016

My mother doesn’t live nearby so I wanted someone to be with her a few days a week while I was at work. I have peace of mind knowing a responsible and kind caregiver is with her when I can’t be. Thank you very much for your wonderful care of mom.


5 out of 5 - by Shelley P. on Mar 04, 2016

Thank you for sending the most wonderful caregiver to me. She has truly brightened my life and I enjoy her very much. I love all of our fun outings we share together. Thank you for everything you do!


5 out of 5 - by Bill J. on Mar 11, 2016

I am very pleased that I chose Caring Hearts of Rochester for my father. They are truly committed to their care and the high integrity of their staff completely puts me at ease. I don’t worry about dad like I used to because I know that he is taken great care of each day. I am so thankful for your services and the two caregivers that see him during the week.


5 out of 5 - by Marilyn C. on Mar 04, 2016

When my husband returned home from the hospital, you met us with the caregiver at our home to ensure everything went smoothly. This personal introduction to our caregiver brought about an easy relationship for all of us. Since then we have really become close to her and we appreciate all that she does for our family. We continue to recommend Caring Hearts to close friends and relatives requiring assistance. Thank you!


5 out of 5 - by Ryan R. on Mar 10, 2016

We cannot thank you enough for the care you provided to mother. You have truly become family to us. We are very grateful she was able to carry out her wish to remain and pass in her home. Thank you very much for your kind and loving support.

Caregivers in Rochester NY

Caring Hearts of Rochester is built on a foundation of core values and dedication to client happiness, quality of life and peace of mind. Our commitment is to service excellence, personal growth, and accountability.

Our top priority is excellence in care. So many businesses promise a commitment to excellence but don’t deliver. We believe our clients deserve better.

At Caring Hearts of Rochester, our caregivers are the most significant members of our team. They are devoted to delivering our service commitment to others.

For more information and pricing Call:  (585) 245-0134