Pathways Home

One of the biggest challenges hospitals face in lowering 30 day readmission rates is providing viable and affordable solutions for patients who are not able, either through their own efforts or those of their family caregivers, to follow their discharge plan or manage their care following hospitalization.

Discharge plans can be confusing. Medications, Follow-ups, Exercise Programs, Proper Nutrition, Post surgical or post admission visits… when does it end?

Time to adjust. Maybe it’s what we all need. Sometimes it’s just overwhelming.

Our “Pathways Home” program can help with some of the “adjustments” and follow up that comes with getting back home. Having a program in place to return home, monitor the in-home care and communicate with your medical professionals can take a lot of pressure off of you or your loved on and help him or her focus on getting better, and remaining home.

When patients move from the hospital to the next site of care, they benefit from having a clear treatment plan they can understand and follow. We can be there to offer support and services and help the return home be a successful one.

Pathways Home provides a frontloaded approach to care with an initial supportive care visit that can occur prior to or immediately upon discharge. The patient can be met in the hospital by our Director of Patient Services and be accompanied home having services already in place. Our Pathways Home service can help in many ways, including but not limited to:

  • Making sure that all medical equipment is already in the home.
  • Work with medical care providers to make sure that prescriptions are called in and picked up so they are home before, or at the same time of your arrival home.
  • Providing safe and adequate transportation to your home upon discharge.
  • Making “safety adjustments” in home, removing clutter in pathways, placing heavily used items such as phones and remotes within easy reach.
  • Making sure items in refrigerator are fresh, groceries have been picked up, and preparing a light meal if requested.
  • Assisting patient in calling their primary care physician to schedule follow-up visit if this has not been scheduled.

Often, a second visit occurs approximately 3 -10 days after the patient’s return home. This visit is scheduled to coincide with the patient’s scheduled appointment with their primary care physician. The goals of this visit are:

  • To assist the patient in dressing and getting ready for their physician appointment.
  • Assist the patient in preparing for talking to their Primary Care, including providing care notes and concerns.
  • Provide transportation to the Primary Care Physician and back home, if necessary.

The Pathways Home program does not eliminate the need for skilled home health services, but simply supplements this care with the critically needed support services that Medicare and private insurances do not pay for. The Pathways Home visits can take up to four hours to complete the necessary tasks.

Other Value-Adds of the program:

  • PATHWAYS HOME PERSONAL GUIDE: Provided to patients in the hospital before discharge, this guide is designed to facilitate a successful transition to their home environment. The guide also provides the patient with an opportunity to “journal” care plan instructions and organize important care plan information.
  • READMISSION RATE REPORT CARD (OPTIONAL): Provided to hospital on a monthly basis, and after the 30 day period following discharge has elapsed.

Pathways Home is designed to be an affordable solution for lowering the risk of readmission for both Hospitals and/or consumers.

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5 out of 5 - by Ralph P. on Aug 23, 2016

Grandma’s caregiver brings so much joy to her life. She enjoys the conversation and the time they spend together. She has helped Grandma continue to be independent and allowed me to feel secure in knowing that she is well cared for. Without Katie, Grandma’s quality of life and level of joy would be much less.


5 out of 5 - by Cindy W. on Mar 08, 2016

I have been working with Caring Hearts of Rochester for three and a half years. I am so very grateful for the wonderful care they provide to my mom. I live out of state and used to worry about mom all day long. I no longer worry about mom, ever! I visit quite frequently and enjoy the conversation & companionship of the caregivers. Mom’s caregivers see her daily and they help her with everything from cooking and cleaning to bathing and shopping. They are kind, compassionate, loving and have truly become family to mom and me. We thank God for our truly perfect situation and we thank Caring Hearts of Rochester for providing me with peace of mind and mom exceptional care. I appreciate your kindness very much. Thank you, thank you thank you!


5 out of 5 - by Bud L. on Mar 11, 2016

My mother doesn’t live nearby so I wanted someone to be with her a few days a week while I was at work. I have peace of mind knowing a responsible and kind caregiver is with her when I can’t be. Thank you very much for your wonderful care of mom.


5 out of 5 - by Shelley P. on Mar 04, 2016

Thank you for sending the most wonderful caregiver to me. She has truly brightened my life and I enjoy her very much. I love all of our fun outings we share together. Thank you for everything you do!


5 out of 5 - by Bill J. on Mar 11, 2016

I am very pleased that I chose Caring Hearts of Rochester for my father. They are truly committed to their care and the high integrity of their staff completely puts me at ease. I don’t worry about dad like I used to because I know that he is taken great care of each day. I am so thankful for your services and the two caregivers that see him during the week.


5 out of 5 - by Marilyn C. on Mar 04, 2016

When my husband returned home from the hospital, you met us with the caregiver at our home to ensure everything went smoothly. This personal introduction to our caregiver brought about an easy relationship for all of us. Since then we have really become close to her and we appreciate all that she does for our family. We continue to recommend Caring Hearts to close friends and relatives requiring assistance. Thank you!


5 out of 5 - by Ryan R. on Mar 10, 2016

We cannot thank you enough for the care you provided to mother. You have truly become family to us. We are very grateful she was able to carry out her wish to remain and pass in her home. Thank you very much for your kind and loving support.

Caregivers in Rochester NY

Caring Hearts of Rochester is built on a foundation of core values and dedication to client happiness, quality of life and peace of mind. Our commitment is to service excellence, personal growth, and accountability.

Our top priority is excellence in care. So many businesses promise a commitment to excellence but don’t deliver. We believe our clients deserve better.

At Caring Hearts of Rochester, our caregivers are the most significant members of our team. They are devoted to delivering our service commitment to others.

For more information and pricing Call:  (585) 245-0134