Care Management and Coordination
Advocacy and Care Management
We will help you navigate the system by interacting with healthcare and other service providers to make sure our clients receive quality care and are protected from those individuals that may take advantage of our senior population. Our Care Managers may attend medical appointments with our clients and provide feedback to the appropriate family members. If hospitalized, we will work with hospital staff and attend discharge conferences to help develop a discharge plan focused on your loved one’s goals.
- Advocacy with Health & Service Providers
- Medication Management & Set up
- Re-Assessment & Monitoring for Changing Needs
- Assistance with Transitions to Senior Living Communities or Nursing Homes
- Coordination of Services to Help Maintain Goals
- Connection to Support Services
- Home Safety Inspection/ Equipment Assistance
- Attend Discharge and Care Planning Meetings
- Schedule and Attend Medical Appointments
- File Organizing and Mail Assistance
Partnership and Support
Our goal is client care. If for some reason we cannot service your specific needs, we can most likely help you in finding some one who can. We work with many local professionals and have established a reputation built on quality, communication and trust.
We work with
- Care Communities and Facilities
- Other Health Providers
- Other Agencies and Care Managers
Our goal is to satisfy our clients and provide the best care and service to the community.
Non medical Care
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5 out of 5 - by Ralph P. on Aug 23, 2016
Grandma’s caregiver brings so much joy to her life. She enjoys the conversation and the time they spend together. She has helped Grandma continue to be independent and allowed me to feel secure in knowing that she is well cared for. Without Katie, Grandma’s quality of life and level of joy would be much less.
5 out of 5 - by Cindy W. on Mar 08, 2016
I have been working with Caring Hearts of Rochester for three and a half years. I am so very grateful for the wonderful care they provide to my mom. I live out of state and used to worry about mom all day long. I no longer worry about mom, ever! I visit quite frequently and enjoy the conversation & companionship of the caregivers. Mom’s caregivers see her daily and they help her with everything from cooking and cleaning to bathing and shopping. They are kind, compassionate, loving and have truly become family to mom and me. We thank God for our truly perfect situation and we thank Caring Hearts of Rochester for providing me with peace of mind and mom exceptional care. I appreciate your kindness very much. Thank you, thank you thank you!
5 out of 5 - by Bud L. on Mar 11, 2016
My mother doesn’t live nearby so I wanted someone to be with her a few days a week while I was at work. I have peace of mind knowing a responsible and kind caregiver is with her when I can’t be. Thank you very much for your wonderful care of mom.
5 out of 5 - by Shelley P. on Mar 04, 2016
Thank you for sending the most wonderful caregiver to me. She has truly brightened my life and I enjoy her very much. I love all of our fun outings we share together. Thank you for everything you do!
5 out of 5 - by Bill J. on Mar 11, 2016
I am very pleased that I chose Caring Hearts of Rochester for my father. They are truly committed to their care and the high integrity of their staff completely puts me at ease. I don’t worry about dad like I used to because I know that he is taken great care of each day. I am so thankful for your services and the two caregivers that see him during the week.
5 out of 5 - by Marilyn C. on Mar 04, 2016
When my husband returned home from the hospital, you met us with the caregiver at our home to ensure everything went smoothly. This personal introduction to our caregiver brought about an easy relationship for all of us. Since then we have really become close to her and we appreciate all that she does for our family. We continue to recommend Caring Hearts to close friends and relatives requiring assistance. Thank you!
5 out of 5 - by Ryan R. on Mar 10, 2016
We cannot thank you enough for the care you provided to mother. You have truly become family to us. We are very grateful she was able to carry out her wish to remain and pass in her home. Thank you very much for your kind and loving support.